Shipping policy

# Shipping Policy

Last updated: August 23, 2026

At Extreme Signs And Graphics, every single product is custom-printed and crafted on demand. Please review our shipping workflows, automated rates, and transit policies below.

## 1. Production & Processing Times
Because our products are made-to-order, your delivery timeline is divided into production time and transit time:
* **Standard Production Time**: All orders enter our printing queue and are custom-manufactured within **1–3 business days** after payment confirmation.
* **Operation Windows**: Our production facility operates Monday through Friday. Orders are not printed, processed, or shipped on weekends or major holidays.

## 2. Domestic Shipping Rates (USA)
We ship to all 50 states utilizing a fully automated, weight-based flat rate system to keep your shipping costs predictable and affordable:
* **Decals & Small Items (Under 1.9 lb)**: Triggers our lowest-cost economy flat rate at checkout.
* **Cornhole Wraps & Mixed Orders (1.901 lb to 40.0 lbs)**: Triggers our standard **$8.00 Flat Rate Shipping** tier.

Standard domestic delivery typically takes **5–8 business days** after processing is complete, depending on your location and the carrier (UPS or USPS). 

## 3. Expedited & Rush Shipping Protocol
Need your wraps in time for an upcoming tournament, wedding, or weekend event? 
* **Do not place your order via standard checkout.** You must contact our support team **before ordering** with your exact shipping address, the items you want, and your hard deadline date.
* We will manually calculate a real-time expedited carrier quote for you to guarantee your delivery date. 

## 4. International Shipping
We proudly ship our custom designs worldwide. International shipping costs are highly variable and are not processed automatically at standard rates. **International buyers must contact us at extremesigns2@gmail.com prior to placing an order** to receive a custom shipping quote. Please note that all local customs duties, import taxes, or brokerage fees are the sole responsibility of the international recipient.

## 5. Order Tracking
The moment your custom order is packaged and handed over to the mail carrier, our system will automatically email you a shipping confirmation containing your tracking link. Please allow up to 24 hours for the carrier to update the initial tracking scans.

## 6. Carrier Delays & Transfer of Risk
Extreme Signs And Graphics is not responsible for shipping delays caused by carrier backlogs, routing errors, adverse weather events, or circumstances beyond our direct control. Once your package is scanned into the possession of the carrier (UPS or USPS), legal title and all risk of loss or transit delay passes entirely to the buyer.

## 7. Lost or Damaged Packages
Inspect your package immediately upon delivery. In the rare event that your order arrives damaged from transit or is lost by the carrier, you must contact us at **extremesigns2@gmail.com** within **5 days of delivery** (or 5 days from the estimated delivery date). 

To process a rapid replacement, you must include your order number and clear photographs of the damaged product, the outside shipping box, and the shipping label. Do not discard any packaging materials until your claim is fully resolved.

## 8. Questions & Support If you have any questions regarding your order or this policy, please reach out to us directly:

  • Extreme Signs And Graphics
  • Email: extremesigns2@gmail.com
  • Phone: 919-588-3044
  • Address: 8725 Buckhorn Way, Kenly, NC 27542
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
  • (Online Administration & Production Hub — No Local Retail Showroom Available)