Refund policy
# Refund & Return Policy
Please review the following guidelines carefully before placing your order. Because Extreme Signs And Graphics specializes in made-to-order, custom print-on-demand products, our policies strictly reflect this manufacturing workflow.
## Print-On-Demand & Customization Policy
Every single product in our catalog—including all graphic cornhole wraps, decals, and personalized items—is custom-printed only after your order is placed.
Because we do not maintain a physical inventory of pre-printed goods, **we cannot accept returns, exchanges, or refunds for buyer's remorse, change of mind, incorrect customer selection, or ordering errors.**
This strict non-returnable policy applies to:
* All catalog graphic wrap designs, sizes, and finish choices.
* All personalized designs featuring custom names, text, logos, or uploaded artwork.
Please carefully review all dimensions, styles, finishes, and customization details before submitting your order. For completely custom design requests, we always send digital samples for your explicit approval before printing begins.
## Order Cancellations
We strive to move your designs into production immediately. Cancellation or modification requests must be submitted to **extremesigns2@gmail.com** within **8 hours** of purchase.
After 8 hours, your order enters our automated printing queue and can no longer be canceled, modified, or refunded. A cancellation is not complete until it has been explicitly confirmed by a team member at Extreme Signs And Graphics. Orders that have already shipped cannot be canceled.
## Damaged, Defective, or Incorrect Orders
We want you to love your boards! Inspect your shipment thoroughly as soon as it arrives. If an item arrives defective, materially different from what you ordered, or damaged during the shipping process, contact us within **5 days of delivery**.
To process a fast, free replacement, please email **extremesigns2@gmail.com** with your order number and clear photographs of:
1. The affected product showing the defect or damage.
2. The outside of the shipping box (showing the condition it arrived in).
3. The shipping label clearly showing the tracking details.
**Important Instructions:** Do not discard, alter, or attempt to return any damaged product or packaging until our team has reviewed your claim and provided official instructions. Doing so will void your replacement eligibility.
## Installation & Application Disclaimer
Applying vinyl wrap requires proper surface preparation and care. Extreme Signs And Graphics is **not responsible and will not issue refunds or replacements for vinyl damage caused during the installation process.** This includes, but is not limited to:
* Vinyl tearing, stretching, or wrinkling during application.
* Trapped air bubbles due to improper squeegee use.
* Adhesive failure caused by applying wraps to raw, unsealed, wet, or dusty wooden boards.
Please thoroughly review our Installation & Care guidelines prior to applying your wraps.
## Damage Caused After Delivery
Our protective policy does not cover physical wear or degradation caused after a successful delivery. We do not cover damage caused by:
* Improper storage, handling, or normal wear and tear.
* Exposure to rain, standing outdoor water, or prolonged moisture.
* Extreme environmental temperatures or humidity.
## Carrier Delivery Delays
We provide high-accuracy tracking numbers with every shipment. Once your package is scanned into the possession of the mail carrier (UPS or USPS), actual transit times and environmental delays are entirely beyond our control. Estimated delivery dates are non-binding carrier estimates, and refunds will not be issued for packages delayed by the shipping carrier.
## Questions & Support If you have any questions regarding your order or this policy, please reach out to us directly:
- Extreme Signs And Graphics
- Email: extremesigns2@gmail.com
- Phone: 919-588-3044
- Address: 8725 Buckhorn Way, Kenly, NC 27542
- Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
- (Online Administration & Production Hub — No Local Retail Showroom Available)